FAQ

Common questions.

Answers to practical questions before you integrate or contact us for a real reason.

Product

Does PolDex have a dashboard?+

Is PolDex synchronous?+

How do results come back?+

What document families does PolDex support?+

Integration

What does an Idempotency-Key do?+

Can I submit a document by upload?+

How do I rotate a compromised API key?+

Billing

How does pricing work?+

What happens when credits run out?+

Am I charged for failed extractions?+

Do credits expire?+

Security & Data

Do you use customer data for model training?+

How long is my data retained?+

Can I delete a job?+

Enterprise

Can enterprise buyers preload by contract?+

Is a DPA available?+

Do I need a separate enterprise product?+

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